| Customers |
Provide better products and services
- Verify product value from a consumer perspective
- Communicate by phone or email to address inquiries and requests
- Introduction and proposal of products and services at showrooms
- Enhancing quality management through the introduction of a shared company-wide database
- Improving and ensuring consistency of response quality in maintenance
- Provide timely information through social media and websites, etc.
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- When natural disasters such as typhoons and snow storms are predicted, we disseminate information on disaster preparedness through our official social media accounts and website. This timely dissemination of information contributes to safe and secure living.
- We share inquiries and opinions received by the Customer Service Center with relevant company departments to improve our products and services.
- At our showrooms, where customers can actually see, touch, and feel our products, we suggest the products best suited to their needs.
- To prevent accidents caused by our products, we work to raise awareness of safety on a regular basis, giving periodic reminders through our official social media accounts, website, and advertisements.
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| Business partners |
Sustainable business initiatives through partnerships
- Explain YKK AP's performance and policies
- Exchange opinions for product planning and improvement of existing products
- Operation of facilities for technical proposals aimed at professional users
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- We hold "Policy Briefings" for our business partners every year in various places throughout Japan to explain the company's performance and policies for the fiscal year.
- Together with MADO (window) Shop, which handles window remodeling, we exchange and review opinions on product planning and existing products, leading to product improvements and enhancements.
- At the Kurobe Ogyu Plant, we operate the Partners Support Studio, where we provide technological proposals to professional users. 2024 marks the studio's sixth year of operation, and it has achieved 5,000 visitors to date.
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Suppliers and
vendors |
Promotion of social responsibility in our supply chain
- Provide activity summaries, explain YKK AP's performance and policies
- Explain YKK AP's research and development, manufacturing, supply and purchasing policies
- Training installation technicians and passing on the skills
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- Each year, YKK AP hosts a "Procurement Policy Briefing" for suppliers to give them an explanation of the company's performance and policies. In this way, we are providing more opportunities to brief suppliers, including webcasts since FY2020.
- In addition to opening "Installation Skills Training Academies" at two locations in collaboration with the YKK AP Group Installation Cooperative, which consists of specialized entities in sash and curtain wall installation for commercial buildings, we are working to resolve the shortage of skilled technicians by operating "DO SPACE" Exterior Installation Academies at three sites in Japan.
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| Local communities |
Promoting social responsibility as a corporate citizen
- Explain YKK AP's performance and policies
- Safe operations and consideration for the environment and noise
- Community-based volunteer and environmental conservation activities
- Supporting education of the next generation
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- Using the skills cultivated in the course of their work, qualified employees serve as instructors for local practical skills training courses, thereby contributing to the development of local companies and the training of technicians.
- PT YKK AP INDONESIA has been working with related government agencies and agricultural partners in the Tangerang region to conserve mangroves since 2015. To date, a total of 31,000 saplings have been planted.
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| Employees |
Dialogue with management, and the Employee Stockholding Association (Koyuukai)
- Explanation of Management Policies, reporting of business results
- Promote uptake and application of YKK AP's Management Principle
- Employee participation in management through the Employee Stockholding Association
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- Roundtable meetings are held in various locations as an opportunity for dialogue between management and employees. In FY2023, these meetings were held a total of 41 times at 34 locations in Japan and overseas, with more than 400 participants. Employee opinions obtained through these dialogues are then reflected in a variety of policies.
- Under the management philosophy of YKK's founder, Tadao Yoshida, that "stocks are certificates for participating in business," we have established the YKK "Koyu-Kai" Partnership (employee stockholding association), in which about 80 % of all eligible individuals participate. Reports on management performance and Q&A sessions, etc., are conducted in meetings held twice each year.
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